Refund & Exchange Policy

Last Updated: December 5, 2025

Thank you for shopping at Galeria Botello. We hope you love your artwork and merchandise. If you are not fully satisfied, we offer the following policy:

1. Eligibility Window

  • Returns or exchanges are accepted within 30 days of the purchase date.

2. Refunds

  • We do not issue cash refunds or refunds to your original payment method.
  • Instead, all eligible returns receive store credit equal to the purchase price of the item.
  • Store credit can be used toward any future purchase either online or in-gallery.

3. Conditions for Return

To qualify for store credit:

  • Items must be in original condition (unused, undamaged, unaltered).
  • Prints, books, or merchandise must be returned in their original packaging.
  • Original receipt or proof of purchase is required.

4. Non-Returnable Items

The following items cannot be returned:

  • Final-sale or discounted products
  • Custom-framed artwork
  • Commissioned works
  • Items damaged after purchase

5. Exchanges

  • Exchanges may be made for items of equal value.
  • If the new item is of higher value, the difference must be paid.
  • If the new item is of lower value, the remaining balance will be issued as store credit.

6. Shipping for Returns

  • Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping method.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days with photos and order details. We will assist with a replacement or store credit.

8. Contact for Returns

Please contact us before sending any returns:
Galeria Botello
208 Calle del Santo Cristo, San Juan, Puerto Rico 00901-1517
Email: info@botello.com
Phone: 787-723-9987

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